Admin personnel are responsible for raising a repair or replace request that is either raised via phone or directly from the citizen portal. Depending on the severity of the repair a referral or order is raised. on referral a decision will be made whether the wheelchair needs to be brought back into the warehouse for repair or a new wheelchair needs to be issued. Whatever the outcome all information is recorded within the wheelchair interface. If wheelchair parts or a wheelchair is moved from shelf, to van and to a service users home the technician will be required to scan and record all this information. Technician labour time can be recorded, making sure there is always a full audit trail of maintenance activity, cost and personnel whereabouts.