The Diary & Appointment Management function can be controlled through the interface or through the mobile app out in the field, enabling personnel to make appointments for service user home visits to assess their needs, home and if any minor adaptations are required for wheelchair access. Once a home visit occurs clinical reports and associated notes are recorded against the service user and data is updated accordingly.
Clinical scheduling is also managed through this function, which includes a self-service booking system, linking back to waiting times and clinic attendance data recording, enabling accurate audits on waiting times and the length of appointments.
Before an appointment the service user can receive an SMS, email or letter notification that is configured depending on contract requirements. These communication tools will assist in making sure appointments are kept, however in the event of an appointment cancellation a reschedule can be processed immediately. Our Citizen Portal, the dedicated service user online portal can also be accessed and appointments can be viewed within moments.