E-referrals from GP’s and accredited referrers are sent and are visible in the system instantaneously guaranteeing precious time is not lost in the 18 week referral to equipment issuing timescale. To make sure this timescale is not exceeded if a service user misses an appointment, they are admitted to hospital or a part is unavailable then the order will be put on hold. The TCES dashboard will be updated accordingly to make sure no further action is taken until the status is updated. Full reporting capabilities are available within the wheelchair solution on the time taken for a prescription to be completed and the complete treatment cycle, including the personnel involved. These reporting capabilities enable in-depth trend analysis making sure service users are always receiving the best possible service.