The dedicated CRM within our wheelchair solution will initially be checked for a service user, which is where all clinical and service user data is managed. For all new service users, an online form is completed enabling all clinical data to be recorded. Notes and documents can always be added, making sure comprehensive service user information and vital clinical alterations are always available. As soon as an outcome has been selected or an assessment has been completed the wheelchair interface will be updated and other relevant personnel will be able to view changes in real-time and act upon them if necessary.
In the case of re-referrals many other factors will have to be taken into consideration, such as if a replacement part is required, if a triage needs to occur to decide on the urgency of the re-referral and the type of provision. All these factors and more can be recorded within the CRM and sent to the relevant professionals for assessment.