The dedicated CRM within our wheelchair solution will initially be checked for a service user, which is where all clinical and service user data is managed. For all new service users, an online form is completed enabling all clinical data to be recorded. Notes and documents can always be added, making sure comprehensive service user information and vital clinical alterations are always available.
The following can be updated or added to the service user management function:
Service user records
Client notes, referrals or order levels
Communications can be arranged by letter, email and SMS
Any service user feedback can be added
Changes made to records and who made them can be viewed